Privacy Policy

1. Introduction

TalaBenta is a product of Zanortech Services. This Privacy Policy explains what information TalaBenta collects when you use our back-office store management tool, how we use it, and the choices you have. It is written to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

2. Information We Collect

Account information: your name, email address, phone number, and store name when you sign up.

Store data: inventory items, sales entries, GCash transaction notes, and pautang (utang) records that you or your staff enter into TalaBenta.

Usage data: how you interact with the app, device type, and general log data, used to keep the Service running and to improve it.

Payment information: when you submit a proof-of-payment for a plan upgrade or renewal, we collect the payment reference number, amount, transaction screenshot, and any notes you provide. This is used solely to verify and process your subscription payment.

Location information: your store's region, province, city/municipality, and barangay, collected to support store setup and, if you opt in, Marketplace listing.

Referral information: if you participate in our referral program, we collect your referral code, the accounts you refer, and referral status, in order to track and apply referral credit.

Marketplace information: if you opt in to public Marketplace listing, the store details, products, and services you choose to display publicly.

3. How We Use Your Information

We use your information to operate and maintain your TalaBenta account, provide customer support, send important service updates, and improve the features of the Service. We do not sell your store data to third parties.

We also use your information to: review and verify submitted payment proofs in order to activate or renew your subscription; display the store information, products, and services you have chosen to make public if you opt in to Marketplace listing; and track referral relationships in order to apply referral credit to your account.

4. Data Storage & Security

Your data is stored on secured cloud infrastructure with access controls in place. While we take reasonable steps to protect your information, no system is completely secure, and you are responsible for keeping your own login credentials confidential.

5. Sharing of Information

We share information only with service providers that help us run TalaBenta, such as cloud hosting and infrastructure providers, and only to the extent needed for them to perform that function, or when required by law. TalaBenta currently reviews and approves subscription payments manually; we do not share your payment information with an automated third-party payment processor at this time.

If you opt in to Marketplace listing, the store information you choose to display is shared publicly with visitors to our website — this is not a third-party service provider disclosure, but information you have deliberately chosen to make public, which you may disable at any time.

If you participate in our referral program, limited information (such as the name and status of a store you referred) is made visible to you as the referring store.

6. Admin Account Access

Authorized TalaBenta staff may, in limited circumstances, access your account directly for support, troubleshooting, or fraud-prevention purposes. This access is deliberately authorized and logged. Staff do not access your account to view or use your information for any purpose beyond assisting you or maintaining the integrity of the Service.

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to be informed, to access your data, to correct inaccurate data, to object to processing, to erasure or blocking, to data portability, and to file a complaint with the National Privacy Commission. You can exercise these rights by contacting us through our support channels.

8. Data Retention

We retain your account and store data for as long as your account is active, or as needed to comply with legal obligations. On the Starter plan, sales history older than 30 days is not deleted — it is retained but not displayed in the app; it becomes visible again if you upgrade to a paid plan. Payment proof submissions (reference numbers and screenshots) are retained for as long as needed to verify your subscription and for our internal record-keeping, and may be deleted upon request once no longer needed for that purpose. You may request deletion of your account and associated data at any time.

9. Cookies & Analytics

TalaBenta may use cookies or similar technologies on our website to remember preferences and understand how visitors use our site. You can control cookies through your browser settings.

10. Children's Privacy

TalaBenta is intended for use by store owners and staff who are of legal working age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new "Last updated" date.

12. Contact Us

For questions about this Privacy Policy or to exercise your data privacy rights, please reach out through the contact channels listed on our website.